Buying at Sanimusic is very simple.Select the product and, if appropriate, the format of it in our store and click on “Add to the cart”.You can choose between the following payment methods: Transfer and Bank Card.

We will send you a confirmation email indicating your purchase data and your order number.



Orders are sent from Monday to Friday, between 9:00 and 17:00.The shipping costs will depend on the size, weight and destination of your items and domestic deliveries are made between 5 and 7 days only from Monday to Friday.Internationally, according to the country.With orders greater than €100 the shipping cost is free to the Peninsula and the Balearic Islands.

The shipment will be made within 5 to 7 days once the purchase has been made and the receipt of the payment has been verified.In case of transfer is requested to send a payment justification to


The cost of the taxes and fees is included in your order, so you will not have to pay any additional fees.


After making your order, you will receive a confirmation email.Our logistics partner can put at your disposal their sending tracking procedures by SMS and within it the possibility of changing address within the same postal code, fixing the delivery date or the possibility of collecting in your agency.



The buyer will have a minimum period of fourteen natural days to withdraw, from the day the customer receives the product, without any penalty and without indication of the reasons.
The exercise of the right of withdrawal shall be carried out by means of notification via telephone communication at +34 722 47 22 33 , addressing the e-mail, sending its writing to our postal address Polygono Industrial de Alboraia, Carrer Camí de la Mar, 51B, 46120 Alboraia, (València) or through the withdrawal form present at by

According to article 103 of Law 3/2014, of 27 March, which amends the refunded text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.


The customer must return or deliver the product directly to S.L.U., to the Polígono Industrial de Alboraia, Carrer Camí de la Mar, 51B, 46120 Alboraia, (València), without any undue delay, and in any case within a maximum period of fourteen natural days from the date on which the right of withdrawal of the contract is formalized.The deadline will be understood if the customer returns the product before the deadline is completed.
The customer will be responsible for the return costs of the product.

Likewise, we inform you that health products such as masks, instrument cleaning clothes, disinfection clothes and other similar nature cannot be returned for hygienic reasons.


In the event that the product is not in good condition and the causes imputable to it, are not a consequence of the customer, the customer will have the right to the return of the product, informing the product of the reason of return through any of the means provided in the present contracting conditions, and without any cost for the customer.This return due to defect or bad condition of the product will not be considered a right of withdrawal.

SANISGROUP S.L.U. undertakes to assume the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale.
If the customer wishes to submit a claim, the establishment of SANISGROUP S.L.U. is located in Polygono Industrial de Alboraia, Carrer Camí de la Mar, 51B, 46120 Alboraia, (València) or via the email

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